Saturday, 29-Jan-2022
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How to find a property


To search for suitable properties you will need to login to ‘My Account’ using your unique reference number and pin (main applicants date of birth).

You will then be directed to your account and will need to follow the link on the toolbar to the property search.

You will be able to search for suitable exchanges and refine your search by area, estate or number of bedrooms. Once you have found a property that you like you can express an interest by placing a bid on the property using the ’Apply Now’ button located in the property advert. Your contact details will then be sent to the other tenants account. (Please note your contact details can only be viewed by that tenant and it is up to that tenant to make contact with you).

By opening the ‘My Mutual Exchange’ tab and then by viewing the ‘Shortlist’ the other tenant will be able to view your contact details and information about your property. If your property interests that tenant he or she will contact you to discuss a possible swap and if suitable, make arrangements to view your property.  If you would like to proceed with the swap you will need to confirm this via the ‘Shortlist area’. Details of both parties to the exchange will then be forwarded to Gentoo where the necessary arrangements will be made.

Remember to check your own ‘shortlist area' on a regular basis to see if anyone is interested in swapping with you. 

If you have received no contact within 21 days you can assume they are not interested in swapping with you and we would suggest that you then withdraw your bid. 

You can withdraw a bid at any time and once you do this your contact details and property details will be removed from the shortlist.  

Again, it is essential that no arrangements are made to move until you have received formal approval from Gentoo and you have completed the required documentation. 


For information, all properties are advertised using the following descriptive symbols


  1 Bed

  2 Bed


The number of bedrooms in the property




The property advertised is sheltered or
extra care sheltered housing




The property has a garden




Off road parking is available at the property




The property is wheelchair accessible or has been adapted and priority will be given to households assessed as needing these adaptations.

Gentoo Group Limited is a charitable community benefit society, registration number 7302.

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